Why Circuit City is Dead

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Spidey01
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Why Circuit City is Dead

Circuit City is (or should I say more so a 'was') a big electronic store in the US, but I wouldn't personally recommend going their for more then a standard issue TV. Unless you want cheap laptops (they do sometimes have good buys, if you don't get jipped), but I ain't even that crazy.... If I was this guy, I think I'd call a lawyer and file a law suite for first class stupidity slash fraud lol.

If you were confused about why Circuit City might close 150 stores, this customer complaint sent in by William O'Donnell makes it pretty clear: Circuit City sucks. They try to get out of price-matching with a nearby B&H, out of the 3 hard drives he went through, one was missing parts and one wasn't even the right drive, and they try to tell him that it's supposed to come missing parts. Basically, when they don't know what they're talking about, they just make some shit up to make their lives easier. That's what happens when you cut costs by firing anyone who knows what they're doing. Here's Will's tale:

WARNING -- Contains a moderate level of adult language, view at own risk --> [SAS]_WO1_Spidey01

Why Circuit City is Dead

officer_raynolds
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Last seen: 9 years 3 months ago

interesting nice find spidey never did go there didnt want to before now even less

Spidey01
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Last seen: 3 months 6 days ago

I've only gone there once for my own shopping (dropping ~$65 there), and twice or thrice more when accompanying family over the last 20 years.

It's not a place I'd buy something computer related at, unless it's a game, or you're in need of cheap buys that don't come from the net lol.

officer_raynolds
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Last seen: 9 years 3 months ago

thrice ? lol? i like to go to best buy haha

Spidey01
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Last seen: 3 months 6 days ago

Best Buy has some nice sales people, but still the companies focus is make more ca$h. For some of the people I've met at Best Buy stores, I feel sorry they are working for Best Buy lol.

officer_raynolds
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Last seen: 9 years 3 months ago

lol

Cougar
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Last seen: 3 years 1 month ago

My experiences with BEST BUY have been poor. I've bought two things there and in one case I was screwed out of my rebate....the equipment company's fault but BB did not warn me of the issue that could have been avoided easily. In the other case the equipment did not work after two weeks and dealing with it on the BB site was made nearly impossible by cleverly designed obfuscation of that part of the BB website....a technique used by AOL as well....and by failure of the store to even pick up it's phone despite multiple calls to two numbers. I have bought much more expensive items since, but from STAPLES. STAPLES has always been right there for me when I had a problem. I'm saving my receipts to send copies to BB management showing them how much of my business they have lost.

I had a third experience at BB. I am a fan of PCs, not Game Machines, since I dislike their controllers and prefer keyboards..however I did some serious consideration of buying one for a three month period when I would be away from home. I researched the games I wanted and saw what machines had them. Then I went to BB and tried out the display game machines to see if I could possibly adapt to them. After a short time, the salesperson (dept. Manager) joined the game and began killing me repeatedly while I was trying to figure out the control system. (as if I wasn't having enough problems with the "bad guys") I walked out without any interest in trying to work through my frustration with the controllers. As far as I'm concerned the difference between CC and BB is the former has calculated ways to rip you off and the latter is just sloppy and unconcerned with providing service and backing up it's merchendise. Diablo

IMAGE(http://miniprofile.xfire.com/bg/sh/type/0/slack911.png) aka Slack911, yamaraion, M827_CSM_COUGAR,Cougar]

Spidey01
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Last seen: 3 months 6 days ago

It's common for companies to sell things, and then the rebate with the products manufacturer tries to stiff ya lol. (T-Mobile may be a creep about rebates as well, judging by recent ops.) Generally, when there is a rebate involved in a sale, I always budget around not getting the rebate, that way if I do, it's just gravy.

Most companies websites that I've seen, usually make me think "brain damaged" sooner or later depending on how much time I'm there. I've even had one stores website give me a full stack trace into what looked like their sites monolith core app. I can just bet how easy it would be for a hacker to get in.... So I deal with that store in person whenever possible. I've never gone to STAPLES, but one of my friends likes STAPLES and has gotten some good deals there over the net. Me, I just use the net to figure out what market I'm working with, then hit up the best deal I can get. Newegg and Tigerdirect are two of my favorites for computer gear, I just wish I could get HRM to order online and save my money...

There are a few nice people that work at the local Best Buy down here, but the company itself does generally suck - especially if you have to resolve something with them! When I got my this rig and later my laptop, it was from Best Buy out of necessity. One thing that I greatly commended the salesman for, although he of course made every effort to make a sale at the end of the day; he took great efforts to try and get the best rig for my needs throughout it (took hours), rather then bark the big buck$ systems at me, then work the way down the price card$ like a few other places would hehe.

On the other hand, whenever I've had to deal with the stores management or company policy, it's usually made me feel like giving them the bird on the way out ^_^.

SAS_Spawn
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Last seen: 6 years 10 months ago

In light of our Current economy, Customer Service is going to be the KEY. Every Company is out for Money, Our company raised prices by ONE PENNY on ALL Items. ONE PENNY, but with 3,300 Locations at an average of 4000.00 per day, a PENNY IS a BIG DEAL...
BUT, without Customer Service, that penny is Ill spent as people will not return to spend their pennies, or Dollars.
When I do go to these places, I often talk to several Sales people till find one that is willing to REALLY help, has a decent knowledge of their Inventory and can guide me to things that allow ME to make a Decision...Not the Salesman that was told that morning they need to Sell 5 of any particular Item as if it is the "Hot Item Of the Day".

The Bottom Line is, Buyers are NOT stupid, and often times know more about the product they want to buy then the person selling it. And the Sales people need to realize this and either Educate themselves, or Deliver Pizzas...

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Spidey01
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Last seen: 3 months 6 days ago

Yum, Pizza xD